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Really helpful and easygoing company

We booked The poon hill trek and Chitwan tour with this company. The trip started from Kathmandu. We had a bus trip to Pokhara with our guide. We spent one night in Pokhara and next morning we started our trip to Poon hill. The first day of the trek was easy but the second day was bit hard for us to climb up to Ghorepani. We had a nice view from Poon hill on the third day. We really enjoyed the village Ghandrung. We really liked this village and we stayed one more night at Ghandrung. We asked Mr. Subash, the company owner, that instead of 4 nights in the mountain, if we could spend 5 nights (one night extra at Ghandrung ). He just commanded his guide to follow what we wanted meaning allowing one more night stay at Ghandrung. Actually our Guide Ramesh was also very happy to work for us. 
When we came down to Pokhara, we came to know that there was some road disturbances from Pokhara to Chitwan national park. Therefore we had to skip our trip to this National park. However, The trip money was already paid and the hotel in the national park was already booked. We had to call Mr. Subash again in this matter and he replied us saying – “please stay as long as you want in Pokhara and lets meet at Kathmandu, You do have a key of your holiday so make your own plan, I am here to help you in any matter, please no worries .With my service I will definitely make you happy.” Hearing this, We stayed one more extra day in Pokhara. 
We came back to Kathmandu and Mr. Subash was waiting for us at the hotel. Surprisingly, without any question, he fully refunded our money that was paid for the National park trip. He also offered us a dinner together for the same evening near by the hotel. ‘What a hospitality, what a service , what a customer care.’ We will never forget your service and definitely come back for the Everest Base camp trek with you people soon.
Thanks and Take care.